Privacy and Cookies Policy
Fidela Coffee Roasters respects the privacy of every individual who visits this website and is committed to safeguarding their privacy.
Fidela Coffee Roasters may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 04th April 2020.
Table Of Contents
- Definitions Used In This Policy.
- Data Protection Principles We Follow.
- Data Subject Rights.
- Who Is Collecting The Data.
- What Data We Collect About You.
- What We Do With The Personal Data We Collect.
- Will The Data Be Shared With Any Third Parties. How Will This Data Be Used.
- How We Secure Your Data.
- Special Category Data.
- How Long Will The Data Be Stored For.
- How Can The Data Subject Raise Concerns & Complaints.
any information relating to an identified or identifiable natural person.
any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
a natural person who’s Personal Data is being processed.
a natural person under 16 years of age.
We/us (either capitalised or not):
Fidela Coffee Roasters.
Data Projection Principles
Fidela Coffee Roasters promise to follow the following data protection principles:
- Processing is lawful, fair, transparent:
Our processing activities have lawful grounds. We always consider your rights before processing personal data. We will provide you information regarding processing upon request.
- Processing is limited to the purpose:
Our processing activities fit the purpose for which personal data was gathered.
- Processing is done with minimal data:
We only gather and process the minimal amount of personal data required for any purpose.
- Processing is limited with a time period:
We will not store your personal data for longer than needed.
- We will do our best to ensure the accuracy of data.
- We will do our best to ensure the integrity and confidentiality of data.
Data Subjects Rights
The Data Subject has the following rights:
Right to information:
meaning you have the right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
Right to access:
meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
Right to rectification:
meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
Right to erasure:
meaning in certain circumstances you can request for your Personal Data to be erased from our records.
Right to restrict processing:
meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
Right to object to processing:
meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
Right to object to automated Processing:
meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
Right to data portability:
you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
Right to lodge a complaint:
in the event that we refuse your request under the rights of access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
Right for the help of supervisory authority:
meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.
Right to withdraw consent:
you have the right to withdraw any given consent for Processing of your Personal Data.
Who Is Collecting The Data?
The data controller is Fidela Coffee Roasters.
Fidela Coffee Roasters sells Roasted Coffee online. Our registered address is Lower Newmills Road, Coleraine, BT522JR.
Rachel Dillon, firstname.lastname@example.org, Lower Newmills Road, Coleraine, BT522JR.
What Data We Collect About You
Visitors to our website can browse this website without entering any personal data. We only collect data about you if we have a reason to do so, for example, to provide our services/products, to communicate with you, or to make our services/products better.
We collect data in three ways: if and when you provide it to us, automatically through operating our services, and from outside sources.
Data You Provide To Us
You will only need to provide such information when you are completing a contact form, submitting a support query, making a purchase, or other requests in connection with the services we offer.
That personal information is typically name, address, postcode, email, mobile number, landline number, shipping address if different from billing address, payment details, and other basic information which is necessary for us to deal with your query, support query, purchasing of a product, or other request and is only used in connection with our business.
Transaction and Billing Information: When you purchase from us, to allow us to enter into a contract or fulfil contractual obligations, we may collect the following information: name, date of birth, phone number, email address, shipping address, billing address, company name (if applicable), VAT number (if applicable). If you don’t provide this information, you won’t be able to purchase from us or enter into a contract with us. In these instances, we process your personal data because it is necessary for the performance of a contract with you, or in order to take steps at your request to enter into a contract., to identify you, to provide you a service or to send/offer you a product, and to communicate either for sales or invoicing.
Data Automatically Collected About You
Log Information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our website.
Information From Our Partners
We gather information from our trusted partners with confirmation that they have legal grounds to share that information with us. This is either information you have provided them directly with or that they have gathered about you on other legal grounds. See the list of our partners.
Publicly Available Information
We might gather information about you that is publicly available.
What We Do With The Personal Data We Collect
We use your Personal Data in order to:
- Provide our service to you. Your data is used to process your contact queries, support queries, and purchases.
- Improve the website experience for our users.
- To monitor and analyse trends and better understand how users interact with our website, which helps us improve our website and make them easier to use.
- To communicate with you, for example through an email, about offers and promotions offered by us, solicit your feedback, or keep you up to date on our products/services.
- Fulfil an obligation under law or contract.
Legal Bases for Collecting and Using Information
A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that:
- The use is necessary in order to fulfill our commitments to you under our Terms of Service or other agreements with you; or
- The use is necessary for compliance with a legal obligation; We will Process your Personal Data in order to fulfil obligation rising from law and/or use your Personal Data for options provided by law; or
- The use is necessary in order to protect your vital interests or those of another person; or
- We have a legitimate interest in using your information, for example, to send out personalised offers, to administer and analyse our client base (purchasing behaviour and history) in order to improve the quality, variety, and availability of products/services offered/provided; and to conduct questionnaires concerning client satisfaction. As long as you have not informed us otherwise, we consider offering you products/services that are similar or same to your purchasing history/browsing behaviour to be our legitimate interest.
We use your Personal Data on legitimate grounds and/or with your consent.
We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:
- the link between purposes, context and nature of Personal Data is suitable for further Processing;
- the further Processing would not harm your interests; and
- there would be appropriate safeguard for Processing.
We will inform you of any further Processing and purposes.
Will The Data Be Shared With Any Third Parties? How Will The Information Be Used?
We will not share your Personal Data with strangers. Personal Data about you is in some cases provided to our trusted partners for the purposes of delivering our services, fulfilling any contracts we enter with you, where required by law or to enforce our legal rights. We only work with processing partners who are able to ensure adequate level of protection to your Personal Data.
Third Party Communications
Any personal information that you provide to us is processed and held on our computer systems and we do not provide your details to third parties for any marketing or promotional purposes, except where you have given your consent.
Only when necessary to deliver our services and run our business, we share your information with various providers who will act as data processors. This group includes vendors that help us provide our products to you (like payment providers that process your credit and debit card information, postal and email delivery services that help us stay in touch with you, customer chat and email support services that help us communicate with you):
Sharing your information for legal reasons
Fidela Coffee Roasters will share your information when required to do so in order to comply with a common law or statutory obligation. For example, this may include information surrounding criminal acts or threats to public security.
Aggregated or De-Identified Information
We may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our website.
How We Secure Your Data
Fidela Coffee Roasters respects your data and have put in place suitable physical, electronic and managerial procedures to safeguard against such risks as loss or unauthorized access, destruction, use, modification or disclosure of data. We use safe protocols for communication and transferring data (such as https). We monitor our systems for possible vulnerabilities and attacks.
Special Category Data
Fidela Coffee Roasters does not collect special category data as a matter of course.
We do not intent to collect or knowingly collect information from children. We do not target children with our services.
How Long Will The Data Be Stored For?
We will keep hold of your data for no longer than necessary. The length of time we retain it will depend on any legal obligations we have (such as tax recording purposes), the nature of any contracts we have in place with you, the existence of your consent or our legitimate interests as a business.
We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law, but not longer than seven years.
Contact submissions are held on email. Emails are retained for 7 years and access is restricted to the management team.
How Can The Data Subject Raise Concerns And Complaints?
We will take all reasonable steps to keep your personal information accurate and, where necessary, up to date. If you believe that any of the information that we hold about you is incorrect, please contact us. You also have a right to request a copy of the personal information that we hold about you; if you would like a copy of that information, again, please contact us.
If you have concerns or questions over the collection, storage or processing of your data, or any questions on our use of the information or want to contact us with respect to this policy, you are encouraged in the first instance to contact a member of staff to discuss and resolve any issues, or please send an email to us a email@example.com or a letter by post to us at Lower Newmills Road, Coleraine, BT522JR.
What Are Cookies?
Cookies are tiny files that help track the use of the site and to personalize your journey. These cookies can be stored so that if you return to a website, that website server can call the information from the cookies stored on your computer to tailor your experience of the site.
Cookies are perfectly safe to be stored on your computer and almost all web browsers have cookie storing enabled as default. However, all browsers have the option of disabling cookies being stored on your computer if you wish to do this.
This would also be a common experience of reduced functionality across many websites.
To learn about how change the cookie settings for your browser please see our ‘How do I opt-out of cookies’ section.
This site uses the following cookies – small text files that are placed on your machine to help the site provide a better user experience.
Shopping basket cookie: this allows a user to store (i.e. remember) items to be purchased and their shipping address/shopping details. This is a ‘session’ cookie that expires after 14 days.
Google Analytics cookie: this shows web traffic analysis. These cookies have multiple expiration dates; please refer to here for more information.
How Do I Opt Out Of Cookies
You can manage the cookies that you allow on your computer through the internet browser that you use. You can also ask to be alerted every time a cookie is offered. There are instructions on how to manage your cookies using the most popular internet browsers below:
Find out which internet browser you use
On a PC: click on ‘Help’ at the top of your browser window and select ‘About’
On an Apple Mac: click on the Apple menu and select ‘About’ (make sure the browser is open)