Terms & Conditions


Terms and Conditions

In these terms and conditions, the use of;

“We”, or “Us” refers to Fidela Coffee

“You” refers to the consumer.

Change of terms

These terms may be changed or altered at any time, you may wish to revisit this webpage before making use of the website or entering into contract as they are binding on you.

Changes to the website

This website may be updated, and the content may change at any given time without notice. The content of the website may also be out of date at any given time. We are under no obligation to ensure it is up to date.

Accessing our site

This website is available to you without charge and must only be used in a personal sphere. It is not intended for use as evidence.

Neither we, nor third parties provide any guarantee to the accuracy, timeliness, performance, completeness or suitability of the contents of this website or any externally linked websites. We exclude liability for any accuracies or errors on this website to the fullest extent permitted by law. You acknowledge that the information on this website may contain inaccuracies.

You are responsible for making arrangements to access this website.

You are responsible for ensuring all persons accessing this site via your internet connection and/or your hardware are in acknowledgement of these terms and conditions.

Limitations of Liability

This website and the contents on it are provided for general use only and is not provided for use as evidence. Any materials used from this website is done so entirely at your own risk, for which we shall not be liable. It is your responsibility to ensure all products, services and information meet your requirements.


Fidelacoffee.com has the right to not complete any order providing money has not been exchanged or a full refund has been given.

An order placed and giving card details on our server means that the consumer is in contract to complete the sale unless we decide otherwise.

Fidelacoffee.com reserves the right to refuse an order if we feel it has not been carried out in the correct way or where any deception may have taken place.

No contract will exist between you and fidelacoffee.com for any product unless fidelacoffee.com has received and accepts your order by email confirming that your order has been dispatched. The acceptance will be assumed complete and will be deemed to have been effectively communicated to you when Fidelacoffee.com send the email to you (whether or not you receive that email) items cannot be bought for resale without Fidela Coffee’s permission.

Occasionally, links to external websites may be provided on this website. They are provided for your convenience to access further information. They are not an endorsement. We have no responsibility or control over these websites’ contents or accuracy.


Delivery should be anticipated within 28 days. We aim to dispatch items within 24-48 hours of completed transaction (excluding weekends), and you should receive the item within 24-72 hours after postage. These are guideline estimates and are not guaranteed.

Returns and Refunds

Coffee is roasted to order, as a result we are unable to accept refunds. In the case of error, or dissatisfaction please contact info@fidelacoffee.com within 14 days of purchase.

If there is an issue or you are unsatisfied with equipment or hardware purchased you have 28 days from the date you received it to contact us. You may do so at info@fidelacoffee.com. We will contact you to arrange the return of goods.

Returned goods must be in a saleable condition to qualify for a refund, and should be returned in their original packing and unused.

We can only accept returns on purchases made directly from www.fidelacoffee.com. If you have purchased an item from one of our wholesale partners, please contact them to arrange a return and/or refund.

Faulty Goods

If you think a piece of equipment or hardware is faulty please contact us at info@fidelacoffee.com. We do not consider items that are damaged due to excessive, incorrect, or long-term use as being faulty.

Payment Methods

www.fidelacoffee.com accept all major credit cards as way of payment. All our transactions are processed through a secure encrypted server.

Coffee subscriptions

On-going subscriptions may be cancelled at any time. Pre-paid subscriptions or length bound subscriptions cannot be cancelled.

Subscriptions may be cancelled by logging into our subscription portal, or by emailing us at info@fidelacoffee.com

If you wish to change your address, you may contact info@fidelacoffee.com.

Promotional Codes

The use of promotional codes does not apply to delivery costs unless expressly stated. This includes any promotional code entitling the user to 100% off.

Handling Complaints

We will acknowledge complaints within 5 working days and will advise consumer on how long we think it will take to resolve the issue. The consumer will be informed at every stage through the process.

Use of website content

The use of the content of this website is for personal use only and must not be redistributed without prior written consent from us. This includes use on websites, for printing, or any other means of communication. These limitations extend to all text, images, or videos provided on the website.

To obtain consent, please email info@fidelacoffee.com

Unauthorised use will result in a removal request.

At times we may use images gathered externally.